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Customer Accounts Analyst - 11/20/09

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Customer Accounts Analyst - 11/20/09
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 Company Name:

    Volkswagen Credit
 Job Title:

    Customer Accounts Analyst
 Job Type:

    Finance / Accounting
 Job Reference Code:

    6246
 Company Website:

    Visit This Company's Website and Learn More About This Job
 Job Location:

    Libertyville, IL

 Job Description

Role/Summary
The Customer Accounts Analyst, Asset Recovery is a senior-level collections position handling the back end of the Customer Accounts collections process. This role is responsible for maintaining a portfolio of accounts facing repossession, as well as collecting and maintaining a standard percentage of outstanding balances within the portfolio.

Role Responsibilities:

Operational Work  85% of time

"Complete all related documents and communications for adherence to legal and corporate guidelines and established procedures to meet various State requirements to avoid implications as a result of noncompliance.
"Make requests for Repossession to assure minimal losses for the company, adhering to Department and Legal guidelines.
"Process and secure approval of charge-off referrals to minimize losses.
"Handle all customer calls utilizing a "one call resolution" approach, balancing business objectives and customer satisfaction, avoiding escalation of the issue.
"Ensure timely execution of all processes and communications to both internal and external customers.
"Maintain effective loss control measures through effective skip tracing techniques
"Assist newer employees with customer difficulties and demonstrate conduct that supports a cohesive and collaborative team environment.
"Achieve immediate resolution to account problems to the satisfaction of both the customer and the Company.
"Achieve speedy settlement of Insured Total Losses. Demonstrate exemplary efforts to substitute the collateral.

Strategy Work  15% of time

"As needed, communicate with various corporate and field staff on collection matters of mutual interest and concern.
"Suggest opportunities for process improvement to supervisor and co-workers.


 Job Requirements

Required Qualifications

Formal Education:
"High School Diploma or GED

Years of Experience:
"0-3 years

Competencies:
oCollaboration
oCustomer Focus
oProcess Orientation
oResults Driven

Specialized Skills, Knowledge, Certifications, etc.:
"Previous collections experience, knowledge of contract/tracking procedures, collections methods
"Prior experience dealing with difficult account issues, negotiations and account resolutions.
"Knowledge of or exposure to basic legal compliance issues pertaining to collections, bankruptcy law, etc.

Desired Qualifications

Formal Education:
"Bachelor Degree in Business or related field


We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


 Job Status:

    perm

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