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Applications Support Analyst - Business Objects - 11/17/09

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Applications Support Analyst - Business Objects - 11/17/09
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 Company Name:

    JPMorgan Chase
 Job Title:

    Applications Support Analyst - Business Objects
 Job Type:

    Computers & IT
 Job Reference Code:

    090061455
 Company Website:

    Visit This Company's Website and Learn More About This Job
 Job Location:

    Chicago, IL

 Job Description

Job Description
The purpose of this role is to provide proactive application support for Commercial Card business applications, facilitating the normal operation of technology related activities to continually drive refinement of procedures, processes and quality of service.

Job Description:
Technology Analyst responsibilities:

* Provide assistance for analyzing, delivering and supporting a Business Objects XI product deployment on a UNIX based platform.
* Maintain ownership of client issues to complete resolution.
* Design and maintain ad-hoc / scheduled reports, universes and associated metadata.
* Participate in the deployments of new code base or reports to production. Seek to continually improve the process via automation and repeatability.
* Work with the vendor on any support cases. Seek and test resolutions.
* Provide environmental Performance and Capacity metrics and reporting opportunities.
* Provide technical expertise and lead junior engineers as required.
* Be on a 24x7 rotation schedule to provide tier-2/3 application support.
* Manage infrastructure changes to BO setup and monitor performance.
* Experience with Business Objects Software Development Kit (SDK - .net/java) is also a plus, but not required for this position.


 Job Requirements

Required Skills for the Job:

* BUSINESS OBJECTS
* WEB INTELLIGENCE/CRYSTAL REPORTS
* ORACLE 10G or higher
* UNIX (Solaris/AIX)

Qualifications for the Job:

* Four or more years experience in a similar role advising on and support Business objects development as well as production environments and configuration.
* Experience of failover and recovery planning, design and testing.
* Understanding of change management and automation/repeatability.
* Demonstrated experience in working in production environment.
* Excellent written and verbal communications skills.
* Excellent teaming and leadership skills.
* Ability to multi-task and provide expertise for multiple related efforts across concurrent project tasks.
* Must have worked in a large scale environments with at least three BOXI servers cluster and CMS.
* Ability to work with platform teams to resolve infrastructure related issues.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.


 Job Status:

    perm

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