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Inside Commercial Claim Rep - 10/28/09

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Inside Commercial Claim Rep - 10/28/09

Company Name:

Travelers Co.

Job Title:

Inside Commercial Claim Rep

Job Type:

Insurance

Job Reference Code:

791118

Company Website:

Visit This Company's Website and Learn More About This Job

Job Location:

Naperville, IL

Job Description

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of low to moderate severity and complexity as assigned.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as time-off reporting, timesheets, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

Job Requirements

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills.
Solid analytical skills.
Excellent negotiation skills.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Status:

perm

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